Work From Home Job Conduent Inbound Customer Care USA

Work From Home Job Conduent Inbound Customer Care USA

Job ID 17020527

Date posted 09/08/2017

Location United States

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

Description

Conduent is looking for candidates who are problem-solvers and amazing with customers! This is a Work from Home position.

Do you have the ability to figure out how technology works and can you multitask across systems and applications? Do you have a passion to analyze and resolve a variety of technical issues, are you interested in supporting the world’s largest manufacturer of smart phones, tablet, MP3 players and other devices? Do you want to work in a fun, creative and casual environment where you can be yourself with a professional edge? If you said yes and want to be the friendly voice to our customers this is the job for you!

Job Summary

As a Work from Home Advisor you will be supporting our customers as a first point of contact and will be providing solution to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.

In this role you will not only be there to help customers with their technical issues, but also provide them with incredible customer service. Because you will be working independently from home, you will need to demonstrate the ability and disciplines to work remotely with management and co workers.

You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.

Requirements

Technical aptitude and enjoy troubleshooting technology

Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)

Customer focus

Discipline to work remotely and follow a set schedule

Flexibility to work between the hours of 7:00 a.m. and 11:00 p.m. CST including weekends, holidays and have the ability to flex up or down based on business needs

Ability to manage multiple applications at one time

Understand the concepts of navigation, search engines, downloading music, and other web based applications

Smartphone, tablet, operating systems, PC or Mac experience

Ability to attend approximately five to six weeks of required online/virtual training on a fixed schedule that may include nights or weekends

Successful completion of initial training

Ability to meet minimum typing speed of 25 WPM while talking to customers

Successful completion of pre-employment assessments, criminal background check and drug screen

At Home Qualifications

A quiet distraction free workspace, ergonomic chair, and desk

High Speed Internet Service (5megabits download and 1 megabit upload) from a reliable provider *some restrictions

What Does Conduent Offer You?

Full time employment

Benefits

Opportunities for growth & development

Competitive wages and opportunities for bonus

Paid Time Off

Employee Discounts

And MORE!

We will rely on you to listen to our customers and remind them that behind our great products are amazing people!

This is a work from home position and we can consider candidates from across the US – you do not have to live in the city this is posted to be considered.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

Visit following link to apply

https://conduent.taleo.net/careersection/conduent_external_portal/jobdetail.ftl?job=17020527&lang=en&utm_campaign=Indeed&utm_medium=organic&utm_source=Indeed