Program Assistant/Attendance Monitor Job BOROUGH OF MANHATTAN C. C.

Program Assistant/Attendance Monitor Job BOROUGH OF MANHATTAN C. C.

General Description

A College degree is the foundation for economic security and self-sufficiency. Countless studies show that a degree is one of the most important credentials in the job market. In an effort to best support public assistance recipients, CUNY EDGE (Educate, Develop, Graduate and Empower) began offering enhanced and structured academic support services to public assistance recipients in the fall of 2016. The CUNY EDGE Program formerly known as COPE, is an initiative implemented by the City University of New York and the Human Resources Administration (commonly referred to as HRA.) CUNY EDGE aims to help students who are receiving public assistance achieve academic excellence, graduate on time, and find employment. The goal is to support the specific needs of students who are receiving government assistance and are pursuing an undergraduate degree. CUNY EDGE balances academic advising and personal support with career/employment readiness, leadership development, and community engagement while maintaining students' compliance with HRA regulations. Our program integrates elements of successful college completion programs with work opportunities, personal development, and academic excellence.

The program’s services include:

Ongoing academic, personal, and career planning advisement;

A comprehensive personal and professional development seminar series;

Career readiness services;

Connecting students to internship, HRA work study, and job opportunities;

A culture of academic excellence through tutoring services and limited tuition support for intersession and summer classes;

Collaboration with campus offices and programs including CUNY Start, ASAP, advising offices, career services, HRA Work Study sites, and Single Stop to get students the help they need.

CUNY EDGE envisions a world in which all people have access to the educational opportunities and support they need to achieve academic success, a sustainable career, and a brighter future. The program works tirelessly to make this vision a reality.

The CUNY EDGE Attendance Monitor/ Program Assistant is a member of an integrated university team providing individual academic and personal support to an assigned group of students as they progress towards graduation.

Other Duties

Support the program's effort to meet specifi numeric goals around student participation, persistence, graduation, and employment;

Interact with students on a daily basis, responding to their questions and guiding them to the appropriate service;

Maintain statistical data on program activities and report to Director and Central Office;

Monitor and report attendance in classes, Human Resource Administration Work Study, Federal Work Study, and internships utilizing the required data systems;

Complete and/or collect Human Resource Administration, College, and Research Foundation documents;

Collaborate with other College Departments including financial aid, the bursar, the registrar, counseling center, etc. to refer students, obtain student information, and receive referrals;

Handle student grievances, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions. Keep records of student interactions, process student accounts and file documents;

Support student-centered events by reserving space, communicating with students, managing vendors, maintaining RSVP lists, and overseeing event set up/breakdown;

Work directly with faculty and on-campus work study placement sites to address attendance issues;

Provide superb customer service to students, staff, and other College Departments;

Assist in student recruitment;

Complete data entry efficiently and accurately;

Provide overall administrative support to program;

Maintain student files and oversee internal office processes;

Provide innovative/creative ideas to increase student engagement and activities through program marketing;

Follow office communication procedures, guidelines and policies

Perform related duties as assigned.

Qualifications

Associate's degree and at least two years of relevant experience required, preferably in an educational or social service program serving low-income students;

Proactive and flexible, with ability to manage a varied workload, deadlines and conflicting priorities;

Ability to multitask, prioritize, and manage time effectively as you will be working with multiple stakeholders in a fast-paced office;

Detail-oriented with strong organizational skills;

Strong communication skills (written, oral, and interpersonal) and presentation skills required;

Two plus years’ experience in customer service preferred;

Proficiency using standard office computer programs, systems and databases;

Ability to speak a language in addition to English is preferred; and

Ability to work some evenings and weekends.

To apply visit following link:

https://www.rfcuny.org/careers/postings?pvnID=BM-1709-002061